Ratings & Reviews

Overall Rating

4(233 reviews)97.9% of customers recommend this property

Rating Per Category


Resident Reviews

Review From Modern Messagesubmitted by Courtnee J. - |Recommended: YesIt’s been a good experience... — It’s been a good experience so far When I call the leasing off I wish I could get a direct answer instead of almost always being transferred to the off site call center
Review From Modern Messagesubmitted by Saeeda A. - |Recommended: YesLove my unit, but the offic... — Love my unit, but the office could be better at communicating with residents about things happening. For example, the top deck and entrance have been closed for months and there has not been any update. And the pool closed suddenly with no explanation. These things are inconveniences to the residents and it would be great to be informed.
response from property -Saeeda, thank you for sharing your affection for your home! We appreciate your suggestion to be more proactive about communication. We would also be happy to discuss our decisions regarding amenities at twentynine24brookhaven@trinity-pm.com. We look forward to hearing from you soon.
Review From Modern Messagesubmitted by Ryan B. - |Recommended: YesIt was a smooth process, th... — It was a smooth process, the staff was helpful and knowledgeable. The entire process from touring the apartment to moving in was all done in a safely manner with the fear of Covid 19.
response from property -Ryan, thank you for sharing your review. It is delightful to hear how your tour and move-in went well. We strive to provide the best for our residents, and are so happy we are meeting your expectations. All the best!
Review From Modern Messagesubmitted by Cierra H. - |Recommended: YesAwesome customer service an... — Awesome customer service and quick maintenance team. I have lived here for 4 months and have completely enjoyed my experience. Definitely would recommend
response from property -Cierra, we have been lucky to have you here for the past four months. Thank you for letting our team know that you have had a great experience here so far.
Review From Modern Messagesubmitted by Noland A. - |Recommended: YesMaintenance has been super ... — Maintenance has been super fast and efficient Had 2 issues with my apt and the next day both issues were fixed The maintenance form is super easy to fill out as well.
Review From Modern Messagesubmitted by Ivonne G. - |Recommended: YesLove it. Hopefully the seco... — Love it. Hopefully the second pool is opened at some point. Staff is a lot better and haven’t had any recent problems. COVID concerns were handled properly.
Review From Modern Messagesubmitted by Diamond W. - |Recommended: YesEasy and fast move in proce... — Easy and fast move in process. Nicole was great and truly a great help. My unit is so beautiful and everything is so clean. So far so good. I have no complaints.
Review From Modern Messagesubmitted by Olivia H. - |Recommended: YesI’ve been here almost a wee... — I’ve been here almost a week. I love my unit and the view I get. I only give 4 stars because the valves trash pick up lags, there’s trash in the hallways and parking lot for days at a time. Most off all, the 4th and 5th floors of guest parking are closed, causing mayhem on the weekends if you want to have guests. Other than that, I’m very happy to have joined this community.
response from property -Welcome to the community, Olivia. We're glad to see that you are settling in and enjoying your experience in our community thus far. Thank you for taking the time to share your feedback with us regarding our parking and trash valet services. If there is anything else we may do to improve your experience further, please let us know.
Review From Modern Messagesubmitted by Darnell G. - |Recommended: YesMy experience moving here w... — My experience moving here was amazing, everything was how I envision it would be, I was greeted like family.i love it here They walked me through everything there is to offer here, parking and all the amenities is absolutely awesome.
response from property -Darnell, it is lovely to hear that your move-in experience has been great. If there is anything you need as time continues, please let our team know. Thank you.
Review From Modern Messagesubmitted by Soyire C. - |Recommended: YesVery responsive maintenance... — Very responsive maintenance and courteous leasing staff I recently moved to the community and so far my experience has been great. The noise level is appropriate for work and school from home.
response from property -Soyire, welcome, and thank you for sharing your great review as a new resident of our community! We are excited to hear that both our office and maintenance teams have left you impressed and look forward to continuing to provide you with an exceptional experience.
Review From Modern Messagesubmitted by Janice R. - |Recommended: YesIt's a very nice community,... — It's a very nice community, I am enjoying the quiet and relaxing, I and my family enjoy the pool, I love the quickness the office response to my needs
response from property -Janice, thank you for the outstanding review. It is a pleasure to hear that you and your family are happy in our community. We appreciate your acknowledgment of our team's responsiveness.
Review From Modern Messagesubmitted by Marcus S. - |Recommended: YesOverall great experience as... — Overall great experience as a resident. Been a resident since 2016. Great Community, Great Staff and amenities will continue to live here and refer friends until I move into my home.
response from property -Hello Marcus, we appreciate your fantastic recommendation as a loyal resident. We hope you continue to enjoy our community, superior amenities, and professional team for many years to come.
Review From Modern Messagesubmitted by Akhila Y. - |Recommended: YesI love the maintenance team... — I love the maintenance team ..They come as soon as you put in a work order and they do everything in their power to make sure they do not leave your home without getting the job done
response from property -Akhila, thank you for praising our maintenance team so highly! We're glad they were able to resolve your concerns effectively and in a timely manner. If we may ever be of further service, please don't hesitate to ask.
Review From Modern Messagesubmitted by Jaron M. - |Recommended: YesIt’s amazing , building is ... — It’s amazing , building is perfect , amenities are perfect , and The location for me is right where I need it. Close to the city but not in the midst of all the chaos
Review From Modern Messagesubmitted by Tamayo L. - |Recommended: YesEl lugar es muy lindo buen ... — El lugar es muy lindo buen ambiente bellas instalaciones la única molestia es por que no recogen la basura en los días que está estipulado de resto todo bien